At Loreto Learning, we are committed to providing high-quality educational experiences. We understand that sometimes circumstances change, and you may need to cancel or request a refund for a class. Our policy is designed to be fair and transparent for all parties involved.
In-Person Classes
1. Cancellation by Participant:
- More than 14 days before the class start date: Full refund minus a $25 administrative fee.
- 7-14 days before the class start date: 50% refund.
- Less than 7 days before the class start date: No refund. However, you may transfer your enrollment to another person at no additional cost.
2. Cancellation by Loreto Learning:
- If we cancel a class for any reason, you will receive a full refund or have the option to transfer your enrollment to another class of equal value.
3. Missed Classes:
- Unfortunately, we do not offer refunds or credits for missed classes. Please ensure you can attend the scheduled sessions.
Live Online Classes
1. Cancellation by Participant:
- More than 14 days before the class start date: Full refund minus a $25 administrative fee.
- 7-14 days before the class start date: 50% refund.
- Less than 7 days before the class start date: No refund. However, you may transfer your enrollment to another person at no additional cost.
2. Cancellation by Loreto Learning:
- If we cancel a class for any reason, you will receive a full refund or have the option to transfer your enrollment to another class of equal value.
3. Technical Issues:
- It is the participant’s responsibility to ensure they have the necessary equipment and internet connection to attend live online classes. No refunds will be given for technical issues on the participant’s end.
General Policy
1. Refund Process:
- To request a refund, please contact us at hello@loretolearning.com with your name, class details, and reason for cancellation.
- Refunds will be processed within 7-10 business days after receiving your request.
2. Exceptional Circumstances:
- We understand that unexpected events can occur. Please contact us to discuss any exceptional circumstances that may warrant a refund or credit.
3. Contact Information:
- For any questions or concerns regarding our returns and refunds policy, please reach out to us at [insert contact information].
Thank you for choosing Loreto Learning. We look forward to helping you achieve your educational goals!
Need help?
Contact us at hello@loretolearning.com for questions related to refunds and returns.